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  2. FAQ
  3. Account & KYC

Account & KYC

Includes all FAQs regarding the Hollaex user account and KYC.

  • Do I need to verify (complete KYC)?
  • How to upgrade my account level?
  • What are the requirements for each account level?
  • What are different user levels/tiers on HollaEx?
  • How can I create an account?
  • What are the required documents for KYC on HollaEx?
  • “Network Error” when uploading documents
  • How long the KYC procedure will take?
  • Activate One-Time Password (OTP)
  • OTP doesn't Work?
  • Modifying your HollaEx account information
  • How is total assets' value calculated?
  • How can I set my username in the chat?
  • Changing your HollaEx account password
  • Access to HollaEx chat has been suspended
  • Reset Your Password
  • Creating Multiple Accounts
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