FAQ
Account & KYC
- Do I need to verify (complete KYC)?
- How to upgrade my account level?
- What are the requirements for each account level?
- What are different user levels/tiers on HollaEx?
- How can I create an account?
- What are the required documents for KYC on HollaEx?
Wallet & D/W
- What is HollaEx daily withdrawal limit?
- Depositing crypto to your HollaEx wallets
- Convert Bitcoin Cash wallet address into old format
- Withdrawing crypto assets from HollaEx account
- How many blockchain confirmations till available in my wallet?
- Who takes transaction (blockchain) fees for withdrawals?
Trading
- What are the supported order types in HollaEx?
- What are the trading fees?
- What type of orders are supported by HollaEx?
- What are the coin supported in HollaEx?
- Insufficient Balance" error while trading
- What is orderbook and how can I see more levels?
HollaEx Token
- How can I get the HollaEx token (XHT)?
- How can I stake (collateralize) HollaEx Token (XHT)?
- How can I claim back my XHT after the collateral is locked?
- What is an Exchange Slot Number (ESN)?
- What is the HollaEx token curve distribution?
- Can I withdraw the HollaEx token?
Wave Auction
- What is the Wave Auction?
- What does catching a wave mean?
- What is a payload?
- What is the grace period?
- How can I track the Wave Auction?
- Why is the second lowest price important?
API
Miscellaneous
- How can I get listed on HollaEx?
- Enabling notifications on HollaEx
- Risk management in HollaEx
- Which URL ? https://hollaex.com OR https://pro.hollaex.com
- Vault subscription
- Affiliation and Referral Programs in HollaEx