You may encounter an “Invalid OTP Code” error when entering a one-time password to log into your HollaEx account. In this case please follow the instructions below to solve the problem:
- Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).
- Browse the HollaEx Login page (https://hollaex.com/login) using incognito mode on the Google Chrome web browser. (You can user Ctrl+Shift+N to open a new incognito tab in Google Chrome)
- Clear your browser cache and cookies.
If none of the suggested steps above solve your problem, please contact the support team to disable your OTP.